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当我们收到客户的Negative Feedback。我们要做的事情,首先是冷静。
1.冷静和判断这个差评的责任归属,到底是客户恶意差评,还是我们的问题

2.及时联系买家,去沟通。了解买家具体的Negative Feedback的原因

3.如果在软磨硬泡的情况下买家愿意删除Negative Feedback,那当然是最理想的状态。
如果不行,我们客户采用退部分费用给他,请他删除掉(差评相对于我们账户来说,有着比较大的影响,特别是新手)
那么我们付出一点代价也是应该的,当然前提是责任在于我们。

4.如果责任在于买家的无理差评或者恶意,沟通无果,不愿意删除。我们可以求助Help–<Contact Seller Support.提供运单号,发货等信息。
让Amazon帮助删除

如果买家愿意删除Negative Feedback,可以让他按照以下步骤操作

  1. Go to http://www.amazon.com/your-account
  2. Under Personalization, in the Community column, click Seller Feedback Submitted By You.
  3. A list of all the feedback left by you will display. Click the Remove link next to the feedback you want to remove. Note: If there is no “Remove” option next to a comment, this means the 60-day removal period has expired.

亚马逊可以帮助卖家删除差评在以下情况里

  • The feedback includes obscene language.
  • The feedback includes personally identifiable information.
  • The entire feedback comment is a product review.
  • The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.

(责任编辑:VCPHP网站模板)